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PRIVACY POLICY
Effective date: 02.09.2025
1. Information We Collect
We collect personal information directly from you when you:
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Create an account or place an order
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Subscribe to our newsletter or marketing materials
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Contact us via email or customer support
The information we collect may include:
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Full name
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Email address
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Shipping and billing address
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Phone number
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Payment information (processed securely via third-party services)
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Order details and purchase history
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IP address, browser type, and device information
2. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies provided by Wix and third-party analytics tools to:
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Ensure website functionality
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Improve user experience
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Analyze website traffic and performance
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Remember user preferences
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
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To process and fulfill your orders
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To communicate with you about your order status or customer inquiries
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To send marketing communications (with your consent)
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To comply with legal obligations
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To improve our website and services
4. Third-Party Service Providers
We may share your personal information with trusted third-party service providers only as necessary to operate our business. These include:
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Payment processors: PayPal, Credit and Debit Card providers
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E-commerce platform: Wix (which hosts our store and processes basic data for site performance)
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Dropshipping suppliers: For order fulfillment and shipping
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Shipping carriers: To deliver your purchases
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Email marketing providers: To send you updates and promotions (with your consent)
These third parties are required to protect your information and use it only for the purposes for which it was disclosed.
5. Data Retention
We retain your personal information only as long as necessary to:
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Fulfill the purposes described in this policy
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Comply with legal and regulatory obligations
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Resolve disputes
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Enforce our agreements
When your data is no longer required, we securely delete or anonymize it.
6. International Data Transfers
As we use services such as Wix and PayPal, your personal data may be stored or processed in countries outside of Canada, including the United States and the European Union. We ensure that appropriate safeguards are in place to protect your personal information during such transfers, consistent with PIPEDA requirements.
7. Your Rights Under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
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Access your personal information
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Correct any inaccurate or incomplete data
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Withdraw consent to the use of your data (where applicable)
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Request deletion of your personal information, subject to legal and contractual limitations
To exercise any of these rights, please contact us at calaiialacc@gmail.com. We will respond to your request within 30 days.
8. Protection of Personal Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
9. Supervisory Authority and Complaints
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the relevant supervisory authority:
Office of the Privacy Commissioner of Canada (OPC)
Website: https://www.priv.gc.ca
Phone (Toll-Free): 1-800-282-1376
We encourage you to contact us first at calaiialacc@gmail.com, and we will do our best to address your concerns promptly.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes to our practices or legal obligations. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or requests related to this Privacy Policy or your personal information, please contact us at:
CALAii
Email: calaiialacc@gmail.com
TERMS & CONDITIONS
Last Updated: 02.09.2025
1. Introduction
By accessing or using CALAii (calaii.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Site.
2. Changes to Terms
We reserve the right to modify or replace these Terms at any time. The most recent version of the Terms will be posted on this page, and the "Last Updated" date will be updated accordingly. It is your responsibility to review these Terms periodically for any changes.
3. Use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
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Use the Site for any illegal activity.
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Attempt to interfere with the functioning of the Site.
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Use any automated system, including without limitation, "robots," "spiders," "offline readers," or other devices to access the Site in a way that sends more request messages to the Site than a human can reasonably produce in the same period by using a conventional web browser.
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Violate any local, state, or international law or regulation.
4. Account Registration
To make purchases on our Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account.
5. Product Information
We strive to ensure that the products listed on our Site are accurate in terms of description, pricing, and availability. However, we do not guarantee that the descriptions, prices, or availability are completely accurate at all times. If you discover an error in product information or pricing, please contact us as soon as possible.
6. Product Information
We make every effort to display accurate product descriptions, prices, and availability, but we cannot guarantee that all information is free from errors. If we discover an error, we will notify you before proceeding with your order.
7. Pricing and Payments
Prices are subject to change without notice. You are responsible for any applicable taxes, customs duties, and shipping fees.
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We accept payments via credit card, debit card, PayPal, etc.
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Orders will only be processed once payment is confirmed.
8. Shipping & Delivery
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We work with third-party suppliers to fulfill orders, and shipping times may vary.
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We are not responsible for any delays caused by shipping carriers or customs.
9. Returns
are always possible as long as the product is unused and in original packaging. Please check the product page for specific return policies, as some items may be non-returnable.
10. Privacy & Data Protection
Your use of the Site is governed by our [Privacy Policy], which outlines how we collect and protect your personal information.
11. Limitation of Liability
To the fullest extent permitted by applicable law, CALAii is not liable for any indirect, incidental, special, or consequential damages arising from the use of the Site.
12. Indemnity Clause
You agree to indemnify and hold CALAii harmless from any claims, damages, or losses arising from your violation of these Terms and Conditions or your use of the Site.
13. Intellectual Property
All content on the Site, including logos, images, text, and graphics, is the property of CALAii or its licensors and may not be used without permission.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles. Any disputes arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the courts of Quebec, Canada
15. Force Majeure
We are not responsible for delays caused by circumstances beyond our control, such as natural disasters, war, or actions by government authorities.
16. Changes to Terms
We may update or revise these Terms at any time. The most current version will be posted on this page with the date of the update. Please review the Terms regularly.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
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Email: calaiialacc@gmail.com
